Midea Group
Job Description:
We are looking for a Field Support Specialist to join our R&D team, focused on ensuring product performance in the field, contributing to continuous improvement initiatives, and strengthening collaboration between technical, after-sales, and manufacturing teams. This role plays a strategic part in technical support, real-world data collection, and implementation of solutions that enhance the customer experience.
- Responsibilities:
- Conduct technical visits to install and monitor prototypes and pilot units, tracking product performance in real-world conditions.
- Collect technical data and user feedback to support improvements and validate project development.
- Support the after-sales team in solving technical issues, acting as a bridge between factory, engineering, and customer service.
- Lead or support improvement projects related to after-sales, including technical training, call center enhancements, and spare parts management.
- Assist manufacturing teams by analyzing product performance in the field and recommending process or design improvements.
- Provide quick support for solving problems identified both in the field and during production.
- Integrate activities between the local team and the Midea Industrial Base (MIB), promoting alignment and technical synergy.
- Requirements:
- Technical degree or bachelor’s in Engineering (Mechanical, Electrical, Electronic, or related fields).
- Previous experience in technical support, product testing, or field service.
- Strong analytical skills for troubleshooting and proposing effective solutions.
- Good communication skills and ability to work in cross-functional teams.
- Proactive mindset, sense of urgency, and strong problem-solving orientation.
- Willingness to travel frequently.
- Differentials:
- Experience in the home appliances, HVAC, or durable goods industry.
- Experience working across technical and operational departments.
- Knowledge of relevant product standards and certifications.
- Intermediate/advanced English (for communication with global/MIB teams).
