HCLTech
- Good ITIL Knowledge
- Incident, Change & Configuration Management
- Requirements:
- Advanced English
- Good understanding of SIP Protocols, Genesys Framework and Architecture
- Reporting components like CCPulse/Pulse, ICON, Infomart and CXInsights
- Good troubleshooting experience in Genesys infrastructure.
- Good understanding of the following Genesys Products
- Design call-Flow Architect/ Script/ Data Actions/ Data table
- Integration with Salesforce, Genesys API’s , PCI PAL, GenAI
- Knowledge about Genesys Cloud Components like Google CCAI chat bot, predictive engagement.
- Trunks, E1/ T1(CAS, CCS), SIP etc.
- ,
- Gateway protocols: SIP and MGCP
