Meituan
- Responsibilities：
- Product Testing, Procurement, and System Integration
- Validate local products based on headquarters’ architecture standards and execute procurement and device purchases.
- Collaborate with headquarters and local service providers for the purchase, installation, configuration, and upgrade of network equipment and low-voltage systems.
- Manage system integration projects to ensure solutions align with headquarters’ technical requirements and optimize execution according to local needs.
- IT Infrastructure and Network Management
- Develop and implement localized IT solutions, ensuring maintenance and operations align with headquarters standards.
- Monitor office network quality using headquarters’ tools, gather user feedback, and implement improvements.
- Track, manage, and inventory local IT infrastructure resources, resolve application issues, and ensure infrastructure integrity.
- Service Management and Coordination
- Manage onsite services including desktop operations, IT asset management, and maintenance of public IT services.
- Coordinate local service provider resources for rapid problem resolution and efficient use of personnel and equipment.
- Manage service SLAs, track performance, drive improvement projects, and ensure delivery quality.
- Standard Procedures, Reporting, and Team Management
- Provide standard operating procedures and documentation support, regularly report progress on localized solutions to headquarters.
- Understand onsite service needs through employee interviews and ticket analysis, continuously improve IT service and product experiences.
- Manage service providers and team members, including workforce planning, recruitment, training, performance appraisal, and personnel development.
- Requirements：
- Bachelor’s degree or above, preferably in Computer Science, Information Technology, or related fields.
- At least 3 years of experience in IT service management, with overseas work experience preferred.
- Fluency in both Chinese and English, or Arabic and English, for effective communication is preferred.
- Familiar with the processes and technologies related to desktop operations, asset management, and conference room operations.
- Advantage with ITIL and PMP certifications.
- Excellent communication and team management skills, capable of working in a multicultural environment.
- Strong problem-solving skills、quick response capabilities and project collaboration skills.
