GoodWe
DescriptionThe Support Technician should be responsible to provide Aftersales support for Brazil, working from home. He/she is responsible for providing remote support, technical training for partners and on-site service when necessary. The person should be available for business trips and understand the electric and photovoltaic (solar) standards and requirements for Brazil.
- Please do not apply if you do not meet the requirements!Responsibilities
- Handle general inquires for technical support and after sales related activities;
- Training partners to provide daily technical support to customers over phone line, email, or face to face;
- Solve / handle technical escalations from the customers;
- Provide technical advice for local distributors, installers and end users;
- Provide minor on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance;
- Keep track of in-out of replacements units;
- Perform firmware upgrading and minor reworks in hardware locally when necessary;
- Maintain frequent communication with management staff in Brazil;
- Maintain a good communication with Level 2 engineers based in HQ office, in China;
- Attend exhibitions and marketing events and introduce products and solutions;
- Submit the related reports and documents to supervisor every week;
- Be available during work hours, from Monday-Friday, between 8-12h and 13:30-18h.
- Required Skills
- Intermediate English for speaking and writing;
- Technical degree in electricity, Photovoltaics, Renewable Energy or other comparable course;
- Advanced knowledge of PV Inverters (on-grid and storage);
- At least 1 year of experience with PV inverters;
- Experience with DG (Distributed Generation);
- Basic knowledge in sizing electrical circuits, PV arrangement, protection circuits, and interpretation of electrical diagrams;
- Knowledge about Brazilian regulation on PV;
- MS Office.
- Optional Skills(If you have them, it’s a Plus!)
- Spanish speaking;
- Experience with PV Large Utility-Scale;
- Experience with lead-acid and lithium batteries for PV storage systems;
- Zendesk experience;
- NeoCRM experience.
- Attributions
- Excellent organization skills with the ability to quickly assess priorities;
- Proactivity, sense of urgency, team work;
- Independence (work without direct supervision);
- Availability for business trips in Brazil.
